We want you to love your mug. If something isn’t right, we’ll fix it.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or not what you ordered, please email hello@coffeeloversmugshop.com within 30 days of delivery with your order number and a photo of the issue. We’ll arrange a free replacement or a full refund — no need to send anything back.
Change of mind
Because every mug is printed to order specifically for you, we’re unable to accept returns or exchanges for change of mind, or for the wrong size or design selected at checkout. Please double-check your choices before ordering — and reach out if you’re unsure; we’re happy to advise.
Refunds
Approved refunds are issued to your original payment method, typically within 5–10 business days of approval.
Cancellations
Need to change or cancel an order? Contact us as quickly as possible. Once production has started we may be unable to make changes, but we’ll always do our best.
Questions?
Email us any time at hello@coffeeloversmugshop.com.